Refund Policy 

1. Eligibility for Refunds & Returns

• Time Frame: Requests must be submitted within 30 days of the delivery date (as confirmed by your shipping tracking information).
• Product Condition:
  • Unopened, unused, and sealed products are eligible for a full refund (excluding shipping costs).
  • Opened or partially used products may be eligible for a refund only if the product is defective, damaged during shipping, or does not match the description on our website. We reserve the right to request photos or additional details to verify such issues.
• Proof of Purchase: You must provide a valid order number (found in your confirmation email) and proof of delivery.
• Exceptions:
  • Products marked as “final sale” or “non-returnable” (e.g., customized items, limited-edition supplements) are not eligible for refunds.
  • Prenatal supplements (e.g., Garden of Life Oceans Mom Prenatal Fish Oil) may only be returned if unopened, due to health and safety regulations.

2. How to Request a Refund or Return

1. Contact our customer support team at service@odwrnw.com with the subject line “Refund/Return Request – [Your Order Number]”.
2. Include the following information in your request:
   • Full name, shipping address, and contact details.
   • Order number and delivery date.
   • Product name(s), quantity, and reason for the return/refund (e.g., defective, unused, wrong item).
   • Photos of the product (including packaging) if claiming damage, defect, or misrepresentation.
3. Our team will review your request within 2 business days and provide a Return Authorization (RA) number if approved. Returns sent without an RA number will not be processed.
4. Package the product securely, include a copy of your order confirmation, and clearly mark the RA number on the outside of the package.
5. Ship the return to the address provided by our customer support team. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong product shipped, defective item). We recommend using a trackable shipping service to ensure delivery.

3. Refund Processing

• Once we receive and inspect the returned product (typically 3-5 business days after delivery to our warehouse), we will confirm eligibility and process your refund.
• Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account (processing times may vary by payment provider).
• Shipping costs for the original order are non-refundable unless the return is a result of our mistake (e.g., incorrect product, damaged during fulfillment).
• For defective or damaged products, we may offer a replacement instead of a refund at your request.

4. Damaged or Lost Shipments

• If your order arrives damaged, defective, or incomplete, contact us within 7 days of delivery with photos of the product, packaging, and shipping label. We will arrange for a replacement or full refund (including original shipping costs) at no additional cost to you.
• If your order is lost in transit (confirmed by the shipping carrier), we will either reship the order or issue a full refund once the carrier confirms the loss.

5. Cancellations

• You may cancel an order within 24 hours of placing it, provided the order has not yet been processed or shipped. Contact us immediately at service@odwrnw.com to request a cancellation.
• Once an order has been shipped, cancellation is no longer possible, and you will need to follow our return/refund process.

6. Exchanges

1. Follow the return request process outlined in Section 2.
2. Specify that you would like an exchange (e.g., replacement of the same product or a different product of equal value).
3. Once your returned product is inspected and approved, we will ship the replacement product at no additional cost (for defective/incorrect items). If exchanging for a higher-value product, you will be invoiced for the price difference.

7. Important Notes

• We reserve the right to refuse refunds or returns that do not meet the eligibility criteria outlined above.
• All returned products are inspected for authenticity and condition. If a returned product is found to be tampered with, used beyond reasonable inspection, or counterfeit, we will not issue a refund and may return the product to you at your expense.
• This Refund Policy applies only to purchases made directly through https://odwrnw.com/. Purchases from third-party retailers or resellers are subject to their respective refund policies.

8. Contact Us

• Email: service@odwrnw.com
• Phone: +1 (855) 226-7788 (Monday – Friday, 9:00 AM – 6:00 PM EST)
• Mailing Address: CCO Supplements, Returns Department, 456 Health Boulevard, Wellness District, New York, NY 10001, USA