CCO Supplements (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [service@odwrnw.com] (the “Site”), purchase our products, engage with our customer service, or interact with our social media accounts (collectively, our “Services”). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect information about you to provide and improve our Services, process your orders, and deliver personalized support. The information we collect falls into two categories: Personal Information (information that identifies you) and Non-Personal Information (information that cannot be used to identify you).

1.1 Personal Information

We may collect Personal Information when you voluntarily provide it to us, including but not limited to:

  • Contact Information: Name, email address, phone number, shipping address, billing address, and preferred method of contact.
  • Account Information: Username, password, and account preferences (if you create an account on our Site).
  • Payment Information: Credit card number, debit card details, or other payment method information (collected and processed by our third-party payment processors; we do not store full payment details).
  • Wellness-Related Information: Details about your health goals, supplement preferences, or questions about specific products (shared voluntarily when contacting customer service or participating in consultations).
  • Communication Data: Content of emails, chat messages, or phone calls you have with our team, and your subscription status for newsletters or promotional materials.

1.2 Non-Personal Information

We may automatically collect Non-Personal Information through cookies, web beacons, and other tracking technologies when you use our Site. This information may include:

  • Browser type and version, operating system, and device model.
  • IP address, referring URL, and pages visited on our Site.
  • Time spent on pages, search queries, and interaction with Site features (e.g., product clicks, cart activity).

You can manage cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use full features of our Site (e.g., saving cart items or accessing your account).

2. How We Use Your Information

We use your information for legitimate business purposes that align with your expectations and our commitment to providing quality Services. Specific uses include:

  • Process and Fulfill Orders: Verify your identity, process payments, ship products, send order confirmations, and track delivery status.
  • Provide Customer Support: Respond to your inquiries, resolve issues (e.g., returns, product questions), and deliver personalized wellness guidance.
  • Maintain and Improve Our Services: Analyze user behavior to enhance Site functionality, optimize product offerings, and develop new features that meet customer needs.
  • Send Marketing Communications: Share newsletters, exclusive promotions, product updates, and wellness tips—only if you have opted in to receive such communications. You can unsubscribe at any time via the “unsubscribe” link in emails or by contacting us.
  • Ensure Security: Detect and prevent fraud, protect against unauthorized access to our systems, and comply with legal requirements.
  • Comply with Legal Obligations: Respond to lawful requests from government authorities, enforce our Terms of Service, and resolve disputes.

3. How We Disclose Your Information

We do not sell your Personal Information to third parties for marketing purposes. We may disclose your information only in the following circumstances:

  • Third-Party Service Providers: We share information with trusted partners who perform services on our behalf, such as payment processing (e.g., PayPal, Stripe), shipping and logistics (e.g., UPS, FedEx), email marketing platforms, and Site analytics tools. These providers are contractually obligated to protect your information and use it only to fulfill their services for us.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or the safety of our customers or employees.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction—we will ensure the receiving party adheres to this Privacy Policy.
  • With Your Consent: We may disclose information for other purposes if we obtain your explicit consent in advance.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your Personal Information from unauthorized access, use, or disclosure. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmitted between your browser and our Site (indicated by “https://” and a padlock icon in the address bar).
  • Restricted access to Personal Information—only authorized employees and service providers with a legitimate business need may access your data.
  • Regular security audits, updates to our systems, and employee training on data protection best practices.

While we strive to protect your information, no security system is completely impenetrable. We encourage you to take precautions to protect your account (e.g., using a strong password and not sharing login details) and notify us immediately if you suspect unauthorized access.

5. Your Rights Regarding Your Information

Depending on your location (e.g., if you reside in the European Economic Area, California, or other regions with privacy laws), you may have the following rights regarding your Personal Information. To exercise these rights, contact us at service@odwrnw.com:

  • Right to Access: Request a copy of the Personal Information we hold about you.
  • Right to Correct: Request correction of inaccurate or incomplete Personal Information.